Terms of Sale

Who these terms are between

Ornalia is operated by SoftKarrot, in Dhaka, Bangladesh. These terms cover the Ornalia Android app and the Ornalia website. Where this page says “we”, it means SoftKarrot; “you” means the person using Ornalia.

Placing an order means you accept these terms. How we handle your personal data is a separate page — Privacy Policy.

Your account

You can browse and fill a bag without an account. To order, you sign in with your phone number and a one-time code we send by SMS — there is no password. Keep that number and those codes to yourself.

Ornalia is for people aged 18 and over. You can close your account at any time from account deletion, and we may close an account used for fraud or abuse, or to place orders the buyer has no intention of accepting.

Pieces, prices and what an order means

Prices are in Bangladeshi Taka and include any tax we must charge. Delivery is charged separately and depends on where you are; the exact amount appears at checkout before you confirm.

Jewellery is photographed as faithfully as we can manage, but screens differ and a piece may read slightly warmer or cooler than the photograph. Handmade and finished work carries small variations — that is the nature of it, not a fault.

Placing an order is an offer to buy, not a completed sale. The sale is made when we accept the order and hand it to the courier. If a piece has sold out, or a price shown was plainly wrong, we may decline the order and tell you why — you will not be out of pocket, because nothing is taken up front.

Payment — cash on delivery only

Cash on delivery is the only way to pay. You pay the courier, in cash, when your order reaches you. Nothing is taken from you beforehand.

We do not accept bKash, Nagad, cards or bank transfers, and we never ask for card or bank details. Those methods appear in the app marked “Coming soon” and cannot be selected. If anyone asks you to pay for an Ornalia order any other way, it is not us — email support@ornalia.xyz before you pay.

Delivery

We deliver within Bangladesh. The estimate shown at checkout is an estimate, not a guarantee — couriers, weather and public holidays move dates around. We will tell you about a delay we know about.

Please make sure someone can receive and pay for the order at the address you gave. If delivery fails repeatedly because nobody is there or payment is refused at the door, we may stop accepting cash-on-delivery orders from that account.

Returns

If you change your mind about a piece, email support@ornalia.xyz or message us from your order, as soon as you can after delivery. We will confirm what can be taken back and how to send it.

A piece we take back should be unworn and in the condition it reached you, with its box and anything that came with it. Some things cannot be returned once they have left us — pierced earrings, for hygiene, and anything resized, engraved or made to order. Where that applies to a piece, it is said on its page before you buy.

Faulty, damaged or wrong pieces

If a piece arrives damaged, faulty, or is not what you ordered, tell us as soon as you can and send a photograph if you have one. We will replace it or refund it in full, including any delivery charge you paid on it. This applies whatever the change-of-mind position above, and is not limited by it.

Because orders are paid in cash at the door, a refund is arranged with you directly and we will agree the method when it is approved. We cannot refund to a card or a wallet, because none was ever charged.

Care

Jewellery wears. Keep pieces away from perfume, cosmetics, chlorine and salt water, take them off before sleeping or exercising, and store them dry and separately. Damage from wear, accident or misuse is not a fault, and is not covered by the section above.

Reviews and anything else you post

You can review pieces you have bought, and attach photographs. What you post stays yours, but by posting it you allow us to show it in Ornalia alongside the piece.

Please do not post:

• anything false, abusive, hateful, or threatening,
• someone else’s photographs or words passed off as your own,
• other people’s personal details — names, numbers, addresses,
• anything unlawful, or anything sexual involving minors.

We can hide or delete a review that breaks the above, and we will act on reports of content that does. If you have seen something that should not be there, email support@ornalia.xyz with enough detail to find it and we will look at it.

Using Ornalia properly

Please do not try to reach other people’s accounts, copy the catalogue wholesale, interfere with the service, or use Ornalia to do something against the law. We may suspend an account doing any of that.

What we are and are not responsible for

We take care that descriptions, photographs and prices are right, but we do not promise the service is free of every error or never unavailable. Where something goes wrong, we are responsible for putting your order right — replacing it, or refunding it.

Beyond that, we are not liable for indirect or consequential losses. Nothing here limits any right you have under Bangladeshi consumer law, which stands regardless of what this page says.

Changes to these terms

We may update this page. The date at the top says when it last changed, and the terms that apply to an order are the ones published when you placed it.

Law

These terms are governed by the laws of Bangladesh, and disputes go to the courts of Bangladesh.